FAQ

To schedule a consultation:

• Fill out the application form on the website or send an email to the medical tourism department Адрес электронной почты защищен от спам-ботов. Для просмотра адреса в вашем браузере должен быть включен Javascript. . If you are a foreign citizen, you can contact your insurance company representative.
• Specify the reason for your visit, provide your contact details, and attach any available medical documents.
• The coordinator will contact you within 24 hours to agree on the date and time of your appointment.
• If necessary, we can arrange a telemedicine consultation before your arrival.

Yes, upon request we can arrange professional medical interpreter services for:

• consultations with doctors;
• document processing;
• assistance during procedures.

This service is available for an additional fee. Please check the cost with your coordinator.

You can pay for services in several ways:

• by bank card, including foreign cards, at the hospital’s cash desk;
• by bank transfer to the hospital’s settlement account (an invoice agreement is provided);
• through international payment systems (check available options with your coordinator);
• by arrangement with your insurance company (if treatment is covered by insurance).

For admission, you need to provide:

• identification document;
• health insurance policy (if applicable);
• medical documents translated into Russian (discharge summaries, reports, test and examination results);
• a completed patient questionnaire and informed voluntary consent for medical intervention (provided at the hospital).

Yes. We issue a detailed discharge summary in Russian and English with a seal and the signature of the department head. If necessary, we notarize the translation (for an additional fee) or apply an apostille (if required for a country that is not a member of the Hague Convention). The processing time is 2-3 business days after discharge. We also help to fill out the forms requested by the insurance company.